Policies
Our policies
Previews, delivery, duties, payment and your photos: how each one works for a MiniME by MiniMeWonder, and who we are.
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How do the free preview and changes work?
The preview is free: you don't need a card and you don't have to order.
Reply to your preview email if you want anything changed, and we'll adjust it together. You approve again before anything is printed.
Nothing is printed until you've seen and approved a 3D preview of your piece.
How long does delivery take?
Once you order, we make your piece in 6 business days, then tracked shipping takes 10 to 16 days.
- Free preview: on screen in under a minute
- Production after approval: 6 business days
- Shipping: 10–16 days
- Free tracked shipping worldwide
For Christmas: order by 19 November and it arrives by 15 December.
Do I pay customs or import duties?
No. All duties and import VAT on your order are included, wherever we ship it, so there is nothing to pay on delivery.
A few countries' customs, such as Brazil's and South Korea's, also need the recipient's ID number on the parcel. If yours does, we'll ask you for it after you order, and your order ships once we have it. If you can't give it, we'll refund you.
Etsy shows where our print partner ships from, and for EU addresses it can add a general customs notice.
How do I pay?
You pay on this site, on your preview page (card, Apple Pay or Google Pay, via Stripe), or order in our MiniMeWonder shop on Etsy.
If you pay on this site, Stripe processes the payment and we never see your full card number. If you order in our Etsy shop instead, that order falls under Etsy's own privacy policy.
We quote and charge you in the currency the site showed you prices in.
What happens to my photos?
We use your photo to make your preview (and your figurine, if you order), and nothing else. If you don't order, it's deleted after 30 days.
- Never sold and never shared with advertisers. The AI services that help us don't use it for training, under their API terms.
- Deleted 30 days after you send it if you don't order. Ask us any time and we'll delete it sooner.
- Shown publicly only if you tell us we may.
What about returns and refunds?
Every MiniME is made to order from your photo, so it can't be returned or exchanged for a change of mind once it's made. Nothing is printed until you approve your free preview, so you know exactly what you're getting.
Arrived damaged? If your piece is broken or damaged in transit, we make and send you a new one free of charge. Email contact@minimewonder.com within 14 days of delivery with a photo of the piece and the packaging.
Doesn't match your preview? If the finished piece clearly doesn't match the preview you approved, we remake it free of charge. Email contact@minimewonder.com within 14 days of delivery with a photo of the piece.
Changed your mind after paying? Email contact@minimewonder.com as soon as you can. If we haven't started printing your piece yet, we refund the full amount to your original payment method. Once printing has started, the order can't be cancelled.
None of this affects your statutory rights as a consumer, including the legal guarantee.
Effective date:
What are MiniMeWonder's company details?
MiniMeWonder is the brand name of a Dutch sole proprietorship (eenmanszaak), registered with the Chamber of Commerce (KvK) as Vasco Guedes and based in Eindhoven, Netherlands.
- Registered name: Vasco Guedes
- Legal form: eenmanszaak (Dutch sole proprietorship)
- Dutch Chamber of Commerce (KvK) number: 99115743
- Registered since: 28 November 2025
- Based in: Eindhoven, Netherlands
- Email: contact@minimewonder.com
Questions? Email contact@minimewonder.com and we’ll get back to you.