How long does a custom figurine take?

Send a photo and your email, and your preview appears on your screen in under a minute. We email you a copy.

Once you order, we make your piece in 6 business days, then tracked shipping takes 10 to 16 days, with all duties and import VAT included.

• Free preview: on screen in under a minute
• Production after approval: 6 business days
• Shipping: 10–16 days
• Free tracked shipping worldwide

Order early enough for the 6 business days of making and up to 16 days of shipping.

Missed the date? Choose express at checkout: order by 6 December and it arrives by 20 December.

For Christmas: order by 19 November and it arrives by 15 December.

Nothing is printed until you've seen and approved a 3D preview of your piece, so the 6 business days start once you approve it. If you ask for a change, they start after you approve the changed preview.

Once your piece has shipped, carriers can take longer in busy weeks such as the run-up to Christmas. If your parcel seems stuck, email us and we'll look into it.

When your piece ships, we email you the carrier, the tracking number and a link to follow it. It can take a day or two before the tracking shows its first update.

Yes: choose express delivery at checkout. We still make your piece in 6 business days, but the parcel then travels 2 to 4 business days instead of 10 to 16 days, with duties and import VAT still included. It costs from €39, depending on your address; standard shipping stays free.

For a few remote addresses the courier adds a surcharge. If yours is one, we'll write to you before it ships: pay the difference, or we refund the express fee and send it standard.

For Christmas, express moves the last day to order to 6 December: order by then and it arrives by 20 December.